These are set remedial action of a seller normally base on discretion following a certain transaction conditions to determine any shortcoming of the seller that would merit a possible refund, rebate or store credit.
It is business client and transaction management following payment policy that should be part of any responsible store owner as e-commerce business policy.
Do not be afraid to lose some money to accommodate buyer’s transaction complains by refunding, giving rebates or giving store credits.
Unsatisfied client will always say something about their buying online experience, what "rant" or ill feelings they will say against their transaction with you is equal to a hundred possible people influenced through time to distrust or be cautioned buying from your store.
It is important you avoid refund issues with international buyers. The amount of losses is double the amount of the actual amount paid because of the cost of shipping and return postage you and your buyer will shoulder.
THE TRUTH ABOUT - No Return, No Exchange Policy.
This is true with DTI under the following condition-
Consumers are entitled to either an exchange or refund, as long as there is a DEFECT IN THE QUALITY of goods or IMPERFECTION in the SERVICE.
This is applicable online and offline with DTI, with or without DTI registration for any online merchants.
For online transaction 60 days is true especially if the item was bought via credit card or through paypal with credit card funds. But again this is in consideration with “DEFECTIVE ITEMS” and NOT WITH REASONS SUCH AS:
- 1) Buyer change his/her mind about the purchase.
- 2) Product does not fit wrong size, wrong measurements, wrong color.
NOTE for online purchases – 60 days buyer complain for item that does not fit, wrong size, wrong measurements, wrong color does not apply if your description is specific of all quantitative details/ measurements.
Discretion of a seller to execute return of payment to a complaining buyer.
Discretion of a seller to execute partial return of payment to a complaining buyer.
Discretion of a seller to refund or rebate to a complaining buyer in a form of store merchandise credit.
The more you trade online the higher the chances you will have online buyers that have their own whatever reasons deem fit to be dissatisfied towards any transaction with you.
You can not avoid this, but you can control the effects of this on your online business.
MANAGEMENT to minimize encounter and effect of clients/ buyer's complain and dispute claims. I have set up www.sendmaillogistic.com which logistic support logistic requirements.
1) Ground US delivery and US deliver with signature confirmation needed for paypal dispute claims for transaction above $250.
2) Provide US address for return parcel, you do not need to endure return postage in item delivered in error.
3) Provide 24"x24"x24" US warehousing space for mail/delivery consolidation for a minimal monthly rent of $45.
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For more details in managing------
REFUND, REBATE AND STORE CREDIT, BUYER'S COMPLAIN MANAGEMENT, DISPUTE AND CHARGEBACK, consider enrolling with one of our off shoot course FAST TRACK- Special Entry.
This is a full course module intended to develop real online business with possible earnings/ROI between one month to 12 months case study development.
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