USA (559) 4780593
Eireen Diokno Bernardo
  • Career & Business Profile
    • Store
    • Samples videos
    • As an Artist
    • Asia Journal New York - Eireen Diokno Bernardo
    • SUN BUSINESS March 13

MANAGEMENT OF REFUND, REBATE, STORE CREDIT for Ecommerce transactions by Eireen Diokno Bernardo

1/20/2014

1 Comment

 
REFUND, REBATE, STORE CREDIT

These are set remedial action of a seller normally base on discretion following a certain transaction conditions to determine any shortcoming of the seller that would merit a possible refund, rebate or store credit.

It is business client and transaction management following payment policy that should be part of any responsible store owner as e-commerce business policy. 

Do not be afraid to lose some money to accommodate buyer’s transaction complains by refunding, giving rebates or giving store credits.  

Unsatisfied client will always say something about their buying online experience, what "rant" or ill feelings they will say against their transaction with you is equal to a hundred possible people influenced through time to distrust or be cautioned buying from your store.  

INTERNATIONAL BUYERS-


It is important you avoid refund issues with international buyers. The amount of losses is double the amount of the actual amount paid because of the cost of shipping and return postage you and your buyer will shoulder. 


Picture



THE TRUTH ABOUT -  No Return, No Exchange Policy.  
This is true with DTI under the following condition-

Consumers are entitled to either an exchange or refund, as long as there is a DEFECT IN THE QUALITY of goods or IMPERFECTION in the SERVICE.

This is applicable online and offline with DTI, with or without DTI registration for any online merchants.  

Duration applicable with DTI is at least 60 days warranty period for all product sold.   

For online transaction 60 days is true especially if the item was bought via credit card or through paypal with credit card funds.  But again this is in consideration with “DEFECTIVE ITEMS”  and  NOT WITH  REASONS SUCH AS:

  • 1)     Buyer change his/her mind about the purchase. 
  • 2)     Product does not fit wrong size, wrong measurements, wrong color. 


NOTE  for online purchases – 60 days buyer complain for item that does not fit, wrong size, wrong measurements, wrong color does not apply if your description is specific of all quantitative details/ measurements. 
Picture
REFUND
Discretion of a seller to execute return of payment to a complaining buyer.

REBATE
Discretion of a seller to execute partial return of payment to a complaining buyer.

STORE CREDIT
Discretion of a seller to refund or rebate to a complaining buyer in a form of store merchandise credit. 
HOW TO AVOID REFUND, REBATE or STORE CREDIT?

You can’t!  

The more you trade online the higher the chances you will have online buyers that have their own whatever reasons deem fit to be dissatisfied towards any transaction with you. 

You can not avoid this, but you can control the effects of this on your online business. 
MANAGEMENT to minimize encounter and effect of clients/ buyer's complain and dispute claims.  I have set up www.sendmaillogistic.com which logistic support logistic requirements.

IT PROVIDES:

1) Ground US delivery and US deliver with signature confirmation needed for paypal dispute claims for transaction above $250.

2)  Provide US address for return parcel, you do not need to endure return postage in item delivered in error. 

3) Provide  24"x24"x24"  US warehousing space for mail/delivery consolidation for a minimal monthly rent of $45.   
Picture
4) US bank facilities-  Bank of America to your BPI account. Also available Paypal to EON store integration.  
FOR MORE DETAILS CLICK Here to follow the link for details.     










For more details in managing------
 REFUND, REBATE AND STORE CREDIT, BUYER'S COMPLAIN MANAGEMENT, DISPUTE AND CHARGEBACK,  consider enrolling with one of our off shoot course FAST TRACK- Special Entry. 

This is a full course module intended to develop  real online business with possible earnings/ROI between one month to 12 months case study development. 

CLICK HERE for more details: 
Picture
1 Comment
Agatha Pace link
12/16/2020 02:34:06 am

Awesomme blog you have here

Reply



Leave a Reply.

    Eireen Diokno-Bernardo 


    Concern  citizen of planet earth and everything that is happening around it. 


    I want my opinion to be counted. 


    My way to catalog other engagement I do on Facebook or online else where. 

    RSS Feed

    Archives

    August 2014
    July 2014
    January 2014
    December 2013